If you do receive some items that are faulty then, please give us a call and we arrange for the items to be collected from you. Please note - ideally we ask for 30 minutes’ notice to be sure you aren’t kept waiting. Our trade counter service provides you with access to a friendly and efficient service and advice. Our Lincoln based Trade Counter and Distribution Centre is open from 7 am to 5 pm with on-site parking at Pyke Rd, Lincoln, LN6 3QS.
Simply place your order by phone, fax or email and we’ll have it ready for you to collect when you arrive. Yes, our Trade Counter ‘Fast Lane’ Service allows you to do this. Can I order and pick up my goods on the same day? For a video of how Procure-site works, please click here. You can track the progress of your delivery by logging into your Procure-site FixFirm account and viewing the Order History page. We reserve the right to make additional charges for attempted deliveries or excessive waiting times.įor orders to the Scottish Highlands and Islands, the Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles and Guernsey, please allow up to 2-3 working days from placing your order. Please ensure someone is available to sign for the delivery on the designated delivery day, that there is adequate access to sites and suitable hard standing for delivery vehicles. For larger consignments, we use a reliable pallet network with book-in and tail-lift options, if required.įixFirm will do all we can to ensure our goods arrive with you on time and in good condition. We can deliver bulky products and items that are up to six metres long. Our next day, nationwide delivery service is provided by Parcelforce & Tuffnells who enable us to provide you with a reasonably priced, consistent delivery service. What Delivery Service(s) do FixFirm offer? Once you start to order from us regularly, you will able to view past orders and track deliveries through your Procure-site account.įor a video of how Procure-site works, please click here. It only takes 2 minutes to register and you will be allocated your prices immediately. If you are interested in registering for an account, simply click here. Procure-site also includes Purchasing, Finance and Cost Control Features for a wide range of different employee types within these disciplines. What are the benefits of opening a FixFirm Online Account (Procure-site)?Ĭreating an online Procure-site account will give you access to discount prices on all of our products and will allow you to place your order anytime or anywhere. The pricing of these are competitive and the scope of products satisfies our needs within our industry." "The orders that we place are dealt with efficiently and effectively, which gives us peace of mind that they will arrive on time.
The call and collect service is fabulous, I totally recommend Fixfirm as the place to go too." "Front desk staff have a vast knowledge of stocked items, they are very helpful at sorting out any problems we have and look after our needs they well. "We have never had a problem with Fixfirm, it’s right on our doorstep, very rarely is there something not available, staff are always friendly and helpful." The confirmation emails make it easy to monitor your orders and run your site more efficiently."īusiness Development Manager, Brook & Mayo top features include great service, comprehensive catalogue, online and manually and next day delivery. Customer service is a priority with Fixfirm" On the odd time that an item is out of stock I receive a phone call from Fixfirm advising me when delivery will be, with the option to choose an alternative product. "I am re-assured each time I place an order with Fixfirm that my delivery will be received the next day.
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